Cancellation and Return Conditions
Consumer Rights – Right of Withdrawal – Cancellation and Return Conditions
General:
If you place an order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) regarding the sale and delivery of the products they purchase, as well as other applicable laws.
Shipping costs, which are the product shipment expenses, will be paid by the buyers. Our company's contracted cargo is "YURTİÇİ KARGO".
Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any documents such as warranty certificates and user manuals, if available.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the time the seller becomes aware of this situation. The total amount must also be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If it is determined that the credit card used by the buyer for payment has been unlawfully used by unauthorized persons after the product has been delivered, and if the payment for the sold product is not made to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the Seller within 3 days, with the shipping cost to be borne by the Seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
If unforeseen force majeure events occur that prevent the Seller from delivering the product on time, the situation will be communicated to the Buyer. The Buyer may request the cancellation of the order, a replacement with a similar product, or a postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if payment was made in cash, this amount will be refunded in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product amount will be refunded to the bank within 14 days from the cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The Buyer will inspect the goods/services subject to the contract before receiving them; they will not accept damaged or defective goods/services such as those that are dented, broken, or have torn packaging from the shipping company. The received goods/services will be deemed to be undamaged and intact. The BUYER must take care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
THE BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the delivery date of the product to themselves or to the person/entity at the address they specified, provided that they notify the SELLER through the contact information below, without assuming any legal or penal liability and without providing any justification.
SELLER'S CONTACT INFORMATION FOR CANCELLATION NOTIFICATION:
COMPANY:
NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer has purchased a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the service has begun with the consumer's approval before the withdrawal period expires.
The costs arising from the use of the right of withdrawal are the responsibility of the SELLER.
To exercise the right of withdrawal, a written notification must be made to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of "Products for which the Right of Withdrawal Cannot Be Used" specified in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the BUYER (if the invoice of the product to be returned is corporate, it must be sent along with the return invoice issued by the institution when returning. Returns of orders invoiced in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form, along with the box, packaging, and any standard accessories of the products to be returned, must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and the documents that put the BUYER in debt within a maximum of 10 days from the receipt of the withdrawal notification and to accept the return of the goods within 20 days.
If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for changes and damages that occur due to the proper use of the goods or products within the withdrawal period.
If the limit amount of the campaign organized by the SELLER is dropped due to the exercise of the right of withdrawal, the discount amount utilized within the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
The right of withdrawal cannot be exercised for products prepared according to the BUYER's request or personal needs and for products that are not suitable for return in terms of health and hygiene. In this context; opened packaging of pet food, treats, feed and food products, single-use products, products with an expiration date or perishable products, products whose return is not hygienically suitable after the packaging is opened (litter, pads, care and cleaning products, etc.), used, damaged or products that have lost their resale feature, products that have mixed with other products after delivery and cannot be separated by their nature, as well as services performed instantly in electronic environments or digital content are outside the scope of the right of withdrawal according to the Regulation. Additionally, it is also not possible to exercise the right of withdrawal for services that have started to be performed with the consumer's approval before the withdrawal period expires according to the Regulation.
DEFAULT AND LEGAL CONSEQUENCES
The BUYER acknowledges, declares, and undertakes that if they default on payment transactions made by credit card, they will pay interest under the credit card agreement with the card-issuing bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; it may demand any incurred costs and attorney fees from the BUYER, and in any case of the BUYER defaulting on their debt, the BUYER agrees to pay the damages incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our guarantee bank accounts (in TL).
Through our website, you can benefit from online single payment or online installment options for all your credit cards. In your online payments, the amount will be charged from your credit card at the end of your order.